FAQ's

1.  Where are you located?

We are located outside, in the undercover parking of Westfield Carousel.Our entrance is near Valet Parking and the main entrance to Kmart/Coles.

 

2.  What are your opening hours?

Monday to Friday (except for Thursday)

9am to 5.30pm (last booking is at 4.30pm)

Thursday

9am to 9pm (last booking is at 8pm)

Saturday

9am to 5pm (last booking is at 4pm)

Sunday

11am to 5pm (last booking is at 4pm)

 

3.  What do I need to bring?

Socks, a bottle of water and snacks (must not have nuts).Children in nappies, please make sure that you provide us with spare nappies.Those who are in between, please pack them a change of clothes because as much as we encourage littlies to go to the toilet, they may be a bit shy or distracted during play.

 

4.  Do you allow outside food?

We only allow fruit and/or snacks that do not contain any traces of nuts.

 

5.  What if I forgot to bring food and drinks?

Not to worry, as we have water, flavoured water, and organic snacks to purchase.Our snacks are supplied by Whole Kids and they are gluten-free and nut-free, with some also dairy-free.

 

6.  Why do the kids have to wear socks?

We love these fuzzy foot friends because they prevent the spread of bacteria, blisters, cuts and cracking.Socks also take the pressure off your joints and is a little cushion for when you step on little play things like Lego or Barbie accessories.

 

7.  What is the ratio of adults to children?

We always have 2 adults on site to a maximum of 12 children.

 

8.  Are you a daycare?

Drop N Shop Creche is a non-educational facility without any government rebate.We are a private retailer at Westfield Shopping Centre that aim to provide a child-minding facility to its shoppers.